Job Overview: As an Account Manager, you will be the main point of contact for our clients, ensuring they receive excellent service and tailored solutions that meet their business objectives. You will play a key role in driving client retention, growth, and satisfaction by understanding their needs, managing their expectations, and providing strategic recommendations. The ideal candidate will be a proactive communicator, a problem solver, and someone who thrives in a fast-paced, client-facing environment.

Responsibilities:

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Understand clients' business goals and challenges, and develop strategies to meet their needs.
• Manage the day-to-day communication with clients, ensuring timely responses and resolution of issues.
• Collaborate with internal teams (sales, marketing, product) to deliver successful projects and campaigns for clients.
• Provide clients with insights, performance reports, and strategic recommendations to enhance their business outcomes.
• Identify opportunities for upselling and cross-selling additional services or products to meet client needs.
• Ensure client satisfaction through regular check-ins, feedback collection, and proactive account management.
• Monitor contract renewals and negotiate terms to ensure continued partnership.
• Stay up-to-date with industry trends and market developments to offer clients innovative solutions.

Requirements:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience (X years) in account management, client services, or a related role.
• Strong communication and interpersonal skills with the ability to build relationships at all levels.
• Excellent organizational and project management skills, with the ability to manage multiple clients and tasks simultaneously.
• Ability to analyze data, identify trends, and present insights to clients in a clear and actionable manner.
• Proactive problem solver with strong negotiation and conflict resolution skills.
• Self-motivated with the ability to work both independently and collaboratively.
• Experience in the eCommerce, health and wellness, or technology sectors is a plus.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.
• Flexible work schedule with remote work options.